FAQ

On the ParadisePaw website, click on SHOP and select the product that you like.  

Select the COLOR and the SIZE.

Select the QUANTITY. You can add or subtract quantity by clicking on the  (-) and (+) buttons.  

Once done, click the ADD TO CART button and the cart page will show up, after which you will click the CHECK OUT button. 

On the CHECK OUT page, fill out your Contact Information, Shipping Address, and Discount Code.  

Click the CONTINUE TO SHIPPING button, choose one of the available shipping methods, and click CONTINUE TO PAYMENT.

Enter your Payment Information, then click PAY NOW and your payment will be processed securely. 

Wait for confirmation that the payment is successful. You will also receive an order confirmation to your email address and/or mobile number.

For Desktop Users:
After clicking the CHECK OUT button, it goes to the next page and the text box to enter the discount code is on the right-hand portion of the page.

For Mobile Phone Users:
After clicking the CHECK OUT button, click the "Show order summary" link. The link will expand, and it will show a text box where you can enter the discount code.

Discount Codes are not case sensitive, however, please make sure to type in the exact code without spaces.

If you have not completed your order yet, you can edit the order by going to your cart at the top right-hand portion of the page.

If you wish to change your order and need further assistance, kindly reach out to our Customer Support Team at support@paradise-paw.com and we will assist you accordingly.

Once your order is sent, you will receive a confirmation message via email (please check spam folder) or SMS.

When your order has been shipped, you will also receive a shipping confirmation via email or SMS. This includes your order's tracking number/information.

When you click on the link on the confirmation message that you receive, it will direct you to the tracking website and you will be able to track your order all the way to your doorstep!

In the event that you have not received any order or shipping confirmation, kindly contact us at support@paradise-paw.com so we can check and provide the tracking information of your order.

If you ordered 2 or more items, the items may be shipped separately depending on the availability in our warehouse(s).

If your tracking says ''delivered" but you have not received all the items in your orders, don't worry, the rest of your item(s) are still on their way.

If you have not received your entire order within 4 weeks from the order date, please contact us and we will help you track down the remaining items.

Shipping is free throughout America. You won't have to pay anything extra to have your items shipped to you.